Here at Slattery we aim for 100% quality and satisfaction from all our products and services. However in the unlikely event that something is not right, we would like to make it better for you.
Should you wish to return anything bought from us we will be happy to refund or exchange a product following the Sale of Goods Act 1979 and the Consumer Contacts Regulations 2013.
In the unlikely event that you received your goods damaged, we will replace them for you. We ask that you contact us within 24 hours of receiving the order, we ask you to send a photo of the damaged items to firstname.lastname@example.org, along with a copy of your receipt. Please see section below on returning goods.
Cancellation of product
If you are not completely satisfied with the products purchased from us, we would ask you to contact us to proceed with the returns process. We will ask for a copy of your receipt, and that all products are returned within its original packaging. These items need to be returned within 14 days of receiving the goods. If no receipt is available to us, it is at our discretion if an exchange can be made.
Goods should be returned in the original packaging and in an unsealed condition. In the event that the item was damaged or incorrect we will pay for the postage for return. In any other circumstances the postage is to be covered by the purchaser. Products must be returned within 14 days of receiving the goods. Once goods have been received in the above condition, we will reimburse the funds back to you in the method they were originally paid.
Please post goods to:
197 Bury New Road
There are some products that are non-returnable and do not qualify for a refund or exchange, these include:
Bespoke items; items specially made for you or personalised to your needs.
Perishable items are non-refundable or exchangeable.