0161 767 9303
Basket: 0 Items - £0.00


Ordering Information

Celebration Cakes

We ask for a minimum of 1 weeks' notice on our celebration cake orders. Some of our simple design cakes can be made with less notice.

There may be some weeks we are able to accommodate more complex designs at shorter notice, although we cannot guarantee this, please contact us to see if we can accommodate your request.

Orders can be made over the phone (0161-767-9303) or in store. Due to the amount of personalised detail on our celebration cakes we do not accept orders through the website or e-mail. Additional information can be sent by e-mail such as photographs, once an order has been placed.

At the time of ordering we take a deposit of a third of the cost, if ordering over the phone this will be taken by debit or credit card. We cannot start a celebration cake without a deposit being placed on the order. We will ask you to provide a surname at the time of ordering, this and your collection date will be your order reference.

Please note we are based in North Manchester and our celebration cakes are collection only.

If multiple items are ordered, it is the customer's responsibility to ensure the full order is told to the collection staff as these may be stored in different areas.


Wedding Cakes

We ask for 6 – 8 weeks' notice on our wedding cake orders.

If you require a cake and are unable to give this notice, there may be weeks due to workload that we are able to accommodate an order at shorter notice, although we cannot guarantee this. Please contact us to check.

You do not require an appointment to discuss your wedding cake; you are welcome to visit us at a time convenient to you during our opening times. We have a range of ideas on display in store, you are welcome to bring any ideas and designs and we will be happy to discuss with you options and quotes.

We do always have available samples of cake fillings that are: - a vanilla sponge, jam and buttercream, a chocolate sponge with chocolate fudge filling and a traditional fruit cake. If you have any other filling flavours you would like to try, we ask you to contact us a couple of days before your visit to ensure these will also be ready for you to sample.

It is easier to complete your wedding cake order in store, however if this is not possible orders can be made over the phone (0161-767-9303).

At the time of ordering we take a deposit of a third of the cost, if ordering over the phone this will be taken by debit or credit card. We cannot start a wedding cake without a deposit being placed on the order.

Please see the delivery section for information on wedding cake delivery.

If multiple items are ordered, it is the customer's responsibility to ensure they are told to the collection staff as these may be stored in different areas.


Gateaux and Desserts

We ask for 24 - 48 hours' notice for our gateaux and dessert orders.

As we make these fresh on the day of pick up they may not always be ready from 9am when the shop opens, you will be advised of a collection time at the time of ordering.

As these are fresh cream products orders should be made to collect on the day of consumption. If you are unable to collect on the day it is best if you collect these frozen to defrost on the day of consumption. Please advise when ordering if you would like it frozen. Allow 3 – 4 hours, at cool room temperature to defrost (larger gateaux's may take longer to defrost).

These cakes must be stored in a fridge, away from any strongly scented foods e.g. onions. To enjoy the product at its best please consume within one hour when taken out of the fridge.

Orders can be placed over the phone (0161-767-9303) and in store.

If multiple items are ordered, it is the customer's responsibility to ensure they are told to the collection staff as these may be stored in different areas.

Please note we are based in North Manchester and these cakes are collection only.


Delivery Information

Online shop goods

Orders placed before 12 noon will be delivered the next working day before 4pm. Deliveries are made Monday – Friday (Except Public Holidays). Orders placed after 12pm will not be guaranteed next day delivery.

Orders placed after 12pm Friday, will be sent out Monday for delivery Tuesday.

Orders delivered will require a signature on delivery.

Guaranteed morning delivery or Saturday delivery can be arranged at an extra cost, please call 0161-767-9303 to arrange before placing your order.Delivery by courier is only sent within the UK, delivery to remote locations may not be possible on next day delivery. If you require guaranteed next day, or goods to be shipped outside of the UK please call before placing an order, to see if this is possible.

We do not deliver to PO Box, incomplete or inaccurate addresses. We will attempt delivery to the address and postcode that has been entered by you; we will not accept responsibility for late or failed delivery due to an incorrect address.

Our couriers where possible will text or e-mail in advance with a 2 hour window for delivery.


Out of Stock

There may be a delay to deliver goods to you due to the item being currently out of stock, we will offer you a substitute as close to the original product as possible or you can wait for the items to come back into stock. We will get in touch on the contact details provided to inform you of these choices and expected delivery dates.

For hampers: from time to time we may not have all items in stock and we may need to substitute hamper items with items of equal or greater value.


Delivery Charges

Within Mainland UK (excluding Scottish Highlands, British Islands and Northern Ireland)

Up to 1kg - £7.50

Up to 5kg - £9.00

Up to 10kg - £11.50

11-20kg - £12.00

21-22kg - £13.50

23-25kg - £14.50

26-27kg - £15.00

28-30kg - £16.50

Tracking

If you would like to track your order please call us on 0161-767-9303


Gift Vouchers

Our gift vouchers can be collected in store or posted to you.

Gift vouchers purchased in a gift box will be sent my courier at a cost of £4.95.

Standard gift vouchers are sent as possible:

Postage Prices

First Class Royal Mail – 1 – 3 vouchers £1.00

First Class Royal Mail – 4+ vouchers £2.00

Courier (Signed for) next day delivery before 4pm - £4.95

Full T&C's of the gift vouchers are on the back of the gift cards, gift cards are non refundable and hold a 2 year expiry from the date they were purchased.


Celebration Cakes & Gateaux and Desserts

We do not deliver our celebration cakes. Our celebration cakes are collection only. Our cakes travel best in the boot of cars and we ask you arrive with this clear for travel. We do not advise cakes to travel on seats or knees, and will not be held responsible for any damage to cakes if they do travel in this way.

This is the same for our gateaux's and desserts, we advise these to be collected on the day of consumption.


Wedding Cakes

We can deliver wedding cakes for an extra charge, the charge depends on distance. For a quote please call us on 0161-767-9303 or ask in store.


Wedding Favours

If a wedding cake has been ordered, wedding favours can be delivered at the same time. If it is solely the favours on order they will need to be collected from store. Some favours can be sent out by our courier, please enquire with us and we can let you know if this is possible.

PATISSIER & CHOCOLATIER
SINCE 1967
OPENING TIMES

Slatterys Shop
Mon-Fri - 9:00am - 5:30pm
Sat - 9:00am - 5:00pm
Sun - Closed

Masons Dining Room
Mon-Fri - 9:00am - 5:00pm
Sat - 9:00am - 4:30pm
Sun - Closed
Last Orders 3:30pm